Return Policy

Important Note
Please call Customer Service to arrange for the return of your items BEFORE SENDING at
212-725-5830 or 888-4-FRACAS, or use our contact form here.


We'll process your return within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed.


Note: only items purchased on may be returned by mail.


Exchanging an Item
Please note that we do not offer exchanges for returned products at this time.


Return Refunds and Credits
We’ll issue you a refund to your credit card for the price of any item, less the return processing fee of $8.50, if your return is received within 30 days of the purchase date. After 30 days have passed, you will receive your refund in the form of an online store credit. The credit for your returned items cannot be exchanged for cash.


Returning a Gift
If you are returning a gift, we offer an online store credit or we can refund the credit card used by the purchaser.


Still have questions? Call us at 1-888-4-FRACAS Monday - Friday, 9am -5pm


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